I Heart Tech Support

Tonight, after a lovely evening of drinks and a Cambodian meal, my good friend Gene, the person in my life that I run to when I have REAL tech questions, about REAL tech matters, like programming language issues, not just end-user "Why is my iPod doing THAT???" whines, took me back to his office with him and fixed some formatting issues on my blog to make everything look better. He also explained to me some things about html so that in the future, I can fix these little things on my own. I always think it's better if he teaches me to fish, so that I can feed myself. Though, I tell him that since he works only about 5 blocks from me, he could just bring me fish for lunch every day if I never learn to. But, this is not the spirit of growth, I'm told.

Gene answering any sort of tech question of mine is common practice. Just like Marin serving as my own personal iTunes support person. And, Shrey taking my calls at any hour of the day or night to field urgent ProTools questions. I just got it like that. It's great. I am the question ninja, popping out of a darkened corner in my shinobi shozoko and without any introductions, asking my tech question, getting the answer, and fading back into the shadows.

Though, I'm sure that these people in my life, so victimized because they know stuff and can explain it really effectively, must take a lot of abuse from those of us less knowledgeable all the time. They have to explain things over and over again. They can't speak in shorthand because the people they're addressing would never understand them. They don't get paid for these consulting services they're providing for family and friends. Yet they still take my phone calls. I'm so impressed by their generosity. I'm so thankful they took the time to learn all this stuff that I didn't. And, really, I'm so glad I've got them on retainer -- friend retainer. I love my tech support!